Employees and Customer Satisfaction Surveys
Providing a Voice for Customers and Employees
Organisations cannot claim that they respect our customers if they do not proactively give customers a chance to express their expectations, requirements and how they are satisfied with our products and services. It is also a widely accepted fact that an organisation cannot satisfy the external customers without having satisfied internal customers, which are employees.
Excellencers help organisations with providing a robust framework to give a strong voice to customers and employees, and converting their voice to action plans. The following steps are involved in providing this framework:
- Identifying the key stakeholders and their requirements and expectations
- Identifying the managers’ perceptions on the identified requirements and expectations
- Designing the online questionnaire and the logics
- Pilot testing the questionnaire and rectifying the potential issues
- Launching the questionnaire and recording the data
- Analysing the responses and providing the data analysis report
- Running the action planning workshops and providing the action plans.