Business / Organisational Excellence Measurement & Reporting


Business Excellence Training Course

Duration: 2 days.

Enrolment fee: $1,200 AUD ($1,020 per person for groups of 5 or more).

Scheduled date: 9 - 10 November 2023.

Delivery mode: Hybrid online and classroom, face-to-face.

Location: Sydney CBD.

Prerequisite: N/A.

In-house or online delivery

All Australian states and neighbouring countries, contact the course coordinator on 04015 24680 for more information. Recommended for groups of 10 or more for in-house delivery, and groups of 5 or more for online delivery.



Overview

In today's rapidly evolving business landscape, organisations are striving to achieve excellence and drive sustainable growth. The Business Excellence Model developed by the European Foundation for Quality Management (EFQM), renowned globally, serves as a compass for organisations seeking to achieve exceptional performance through systematic and continuous improvement. If you are passionate about elevating your organisation to new heights of success, this course is tailor-made for you.


Why EFQM Business Excellence Matters

The EFQM Business Excellence Model is a globally recognised framework that empowers organisations to achieve exceptional results through continuous improvement and innovation. Embracing the principles of excellence, the EFQM Model provides a structured approach to assess, optimise, and transform all aspects of an organisation. By undergoing this training, you'll gain insights into building a culture of excellence, enhancing operational efficiency, and delivering exceptional value to customers and stakeholders.


What to Expect in This Course

Our expert instructors have thoughtfully designed this course to provide you with an in-depth understanding of the EFQM Business Excellence Model. Over the course of 2 days, we will delve into the following key areas:

  1. Introduction to Business Excellence and EFQM:
    • The concept of business excellence and its significance in today's competitive landscape.
    • The EFQM Model: An overview of its history, principles, and benefits.
  2. EFQM Model Criteria and Subcriteria:
    • Understanding the nine criteria categories that constitute the EFQM Model.
    • Delving into the subcriteria to explore how they contribute to organisational excellence.
  3. Scoring Logic and Assessment Methodology:
    • Unveiling the scoring logic used in EFQM assessments to measure organisational performance.
    • Examining the RADAR logic (Results, Approach, Deployment, Assessment, and Refinement).
  4. Self-Assessment Methods:
    • Guiding participants through the process of conducting a comprehensive self-assessment using the EFQM Model.
    • Exploring different self-assessment tools and methodologies.
  5. EFQM Reporting and Feedback:
    • Learning how to compile assessment findings and present them effectively in a report.
    • Understanding the importance of feedback and action planning for continuous improvement.
  6. Building a Culture of Excellence:
    • The critical role of leadership in nurturing a culture of excellence within an organisation.
    • Strategies to align organisational values, vision, and mission with excellence principles.

 

Who should enrol

This course warmly welcomes professionals from diverse backgrounds, including but not limited to:

  • Business Leaders and Executives aiming to enhance organisational performance and drive excellence.
  • Quality Managers and Process Improvement Specialists seeking to implement EFQM principles for continuous improvement.
  • Change Agents and Transformation Leaders responsible for driving organisational change and innovation.
  • Professionals preparing for EFQM assessments and excellence recognition.
  • Anyone passionate about fostering a culture of excellence and driving sustainable business success.

Course instructor

Dr Ali Khosravi is a Senior Consultant at Excellencers®. He has completed his PhD at Macquarie University, Sydney and has led numerous Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

What you will receive

  • The course presentation slides in digital PDF format.
  • Morning tea, lunch and afternoon tea.
  • Certificate upon successful completion.

Cancellation policy

Courses will be held subject to sufficient registrations. Excellencers® reserve the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply.

 

Are you prepared to embark on a transformative journey towards organisational excellence? Enrol in our comprehensive EFQM Business Excellence Model Training Course and uncover the blueprint to foster a culture of excellence, drive sustainable growth, and achieve exceptional results.

Together, let's steer your organisation toward excellence and unleash its full potential for success!

(Course details: Duration - 2 Days, Mode - Online/In-person, Schedule - 9-10 Nov 2023)