Business Process and Performance Improvement Training Course


Business Process and Performance Improvement Course

Duration: 2 days

Scheduled date: 23-24 November 2023

Enrolment fee: $1,200 AUD with discount for groups of 3, 6 and 10

Delivery mode: Hybrid online and classroom, face-to-face

Location: Sydney CBD and online

Prerequisite
Completion of Business Process Mapping and Analysis course or having the equivalent knowledge and experience.

In-house or online delivery
All Australian states and neighbouring countries, contact the course coordinator on 04015 24680 for more information. Recommended for groups of 10 or more for in-house delivery, and groups of 5 or more for online delivery.

What you will receive
  • The course presentation slides in digital PDF format.
  • Morning tea, lunch and afternoon tea.
  • Certificate upon successful completion.

Overview

In today's dynamic business landscape, organisations are constantly seeking ways to optimise their processes, streamline workflows, and elevate their overall performance. Whether you're an aspiring business professional, a seasoned executive, or an entrepreneur looking to enhance your organisation's efficiency, this course is designed to equip you with the knowledge and tools to achieve just that.

Why Business Process and Performance Improvement matters

In an era of fierce competition and rapidly evolving markets, staying ahead requires more than just innovative products or services. The key to sustainable success lies in the efficiency of your business processes. By identifying bottlenecks, eliminating wasteful practices, and fostering a culture of continuous improvement, organisations can unlock their true potential and drive growth.

What to expect in this course
Our expert instructors have meticulously curated this course to provide you with a holistic understanding of business process improvement methodologies and strategies. Over the span of 10 weeks, we will delve into the following key areas:
  1. Foundations of Business Process Improvement: We'll begin by laying the groundwork, exploring the significance of business processes, and understanding how they impact an organisation's overall performance.
  2. The Power of Lean Principles: Discover the Lean philosophy and its principles that are proven to cut through waste, enhance efficiency, and improve customer satisfaction.
  3. Harnessing Six Sigma Methodology: Dive into the DMAIC framework and explore statistical tools to reduce process variations and defects, leading to consistent quality.
  4. Revolutionizing through Business Process Reengineering: Assess the need for radical change and explore the art of redesigning processes to achieve breakthrough improvements.
  5. Performance Metrics and KPIs: Unearth the right metrics for your business and set actionable Key Performance Indicators (KPIs) to track progress and success.
  6. Embracing a Culture of Continuous Improvement: Learn how to create an environment that fosters innovation, empowers employees, and sustains long-term improvement.
  7. Technology for Process Improvement: Embrace digital transformation and discover how technology can streamline and automate your processes for enhanced productivity.
  8. Quality Management and Process Control: Master Total Quality Management (TQM) principles and root cause analysis to ensure consistent performance.
  9. Real-World Application and Case Studies: Put your newfound knowledge to the test with practical exercises, engaging case studies, and group projects.
Learning outcomes
Upon successful completion of the Business Process and Performance Improvement course, participants will be equipped with the following skills:
  1. Understanding of Business Process Concepts: Students will grasp the fundamental concepts related to business processes, their importance, and how they impact overall organisational performance.
  2. Knowledge of Process Improvement Methodologies: Students will gain a comprehensive understanding of various process improvement methodologies, such as Lean, Six Sigma, and Business Process Reengineering, and know when and how to apply them effectively.
  3. Ability to Apply Lean Principles: Participants will be able to implement Lean principles to eliminate waste, optimize workflows, and improve efficiency in business processes.
  4. Competence in Six Sigma Methodology: Students will be proficient in the DMAIC framework, statistical tools, and techniques used to reduce process variations and defects.
  5. Skill in Business Process Reengineering: Participants will learn how to assess the need for radical process changes and effectively redesign processes to achieve significant improvements.
  6. Knowledge of Performance Metrics and KPIs: Students will be capable of identifying relevant performance metrics, setting targets, and using Key Performance Indicators (KPIs) to monitor and measure process improvements.
  7. Understanding of Continuous Improvement Culture: Participants will appreciate the importance of fostering a culture of continuous improvement within an organisation and engaging employees in the process.
  8. Familiarity with Technology for Process Improvement: Students will comprehend the role of technology in streamlining processes and be able to select and implement appropriate process improvement tools.
  9. Proficiency in Quality Management and Process Control: Participants will understand Total Quality Management (TQM) principles, and they will be skilled in implementing process controls to sustain improvements and perform root cause analysis.
  10. Application of Learned Principles: Students will have practical experience in applying process improvement methodologies through group projects and case studies.
  11. Critical Thinking and Problem-Solving Skills: Participants will develop the ability to analyse complex business processes, identify improvement opportunities, and devise effective solutions to enhance overall performance.
  12. Communication and Presentation Skills: Students will be adept at presenting their process improvement projects and effectively communicating the outcomes and recommendations to stakeholders.
  13. Awareness of Organisational Change Management: Participants will gain insights into managing change during process improvement initiatives, ensuring smooth transitions and stakeholder buy-in.
  14. Preparedness for Real-World Challenges: Graduates of the course will be better prepared to tackle real-world process improvement challenges faced by organisations across various industries.
These learning outcomes will equip participants with the knowledge and skills needed to drive process improvement initiatives within their organisations, contributing to enhanced efficiency, productivity, and overall performance.

Who should enrol?
This course is open to professionals from all backgrounds, including:
  • Business Managers and Executives seeking to boost their organisation's performance and efficiency.
  • Process Improvement Specialists aiming to upgrade their skills and stay at the forefront of industry practices.
  • Entrepreneurs and Start-up Owners striving to build a strong foundation for their ventures.
  • Aspiring Business Analysts and Consultants eager to make a tangible impact on their clients' businesses.

Course instructor
Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led numerous Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

Are you ready to embark on a journey towards excellence in business process and performance improvement? Join us for this transformative course and acquire the knowledge, tools, and strategies needed to drive your organisation towards unrivalled efficiency and success. The path to optimisation awaits, and we're here to guide you every step of the way!

Enrol now and unleash the power of efficiency in your business! Together, let's master the art of process improvement and elevate your performance to new heights.

We look forward to seeing you in the course!

(Course details: Duration - 2 days, Mode - Hybrid, Online and In-person, Schedule - 23-24 Nov 2023)

Cancellation policy
Courses will be held subject to sufficient registrations. Excellencers® reserve the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply.