Business Process Mapping & Improvement
5-day Comprehensive Training Course

Business Process Mapping & Improvement


Duration: 5 days.
Cost: $2,700 AUD with 20% discount for groups of 5 or more.
Scheduled date: 2-6 October 2023.
Delivery mode: Hybrid online and classroom, face-to-face.
Location: Sydney CBD.
Prerequisite: There is no prerequisite for this course.
Technical Requirements: Laptop with Microsoft Office and Visio Professional installed.

IN-HOUSE OR ONLINE DELIVERY

All Australian states and neighbouring countries, contact the course coordinator on 04015 24680 for more information. Recommended for groups of 10 or more for in-house delivery, and groups of 5 or more for online delivery.

WHAT YOU WILL RECEIVE

  • The course presentation slides in digital PDF format.
  • Morning tea, lunch and afternoon tea.
  • Certificate upon successful completion.

OVERVIEW

In today's ever-changing business landscape, optimising processes is the key to organisational success. Whether you're an experienced professional or a curious learner, this course is thoughtfully designed to equip you with the essential skills and methodologies, including both BPMN (Business Process Model and Notation) and basic notations, for navigating complex processes, visualising workflows, and driving efficiency within your organisation.

WHY BUSINESS PROCESS MAPPING MATTERS

In the pursuit of excellence, businesses are constantly striving to streamline operations, reduce waste, and enhance overall productivity. Business Process Mapping, using both BPMN and basic notations, serves as a powerful tool that allows organisations to gain a clear, visual representation of their processes. By uncovering inefficiencies, identifying bottlenecks, and fostering a culture of continuous improvement, this course empowers you to create leaner, more agile, and customer-centric businesses.

WHAT TO EXPECT IN THIS COURSE

We have crafted this course to provide you with a comprehensive understanding of Business Process Mapping with both BPMN and basic notations. Over the span of 6 weeks, we will delve into the following key areas:
  1. Introduction to Business Process Mapping: Understand the fundamentals of process mapping, its significance in streamlining workflows, and the use of basic notations for process visualisation.
  2. Basic Notations for Process Mapping: Explore common symbols and notations used in process mapping for clear and concise representation.
  3. BPMN Process Mapping Techniques: Dive into different BPMN process mapping methodologies, including flowcharts, swimlane diagrams, and value stream maps, to visually represent complex processes.
  4. Process Analysis and Improvement using Basic Notation and BPMN: Learn how to analyse mapped processes with both BPMN and basic notations, identify areas for improvement, and implement effective changes to optimise performance.
  5. Process Mapping Tools and Software: Discover the tools and software available for both BPMN and basic process mapping, and gain hands-on experience with popular applications.
  6. Information Gathering for Process Mapping: Explore strategies for collecting accurate data to create reliable process maps using both notations and drive data-driven decisions.
  7. Mapping Cross-Functional Processes: Learn how to map processes that involve multiple departments using both BPMN and basic notations, fostering collaboration and alignment.
  8. Practical Application and Case Studies: Apply your newfound knowledge through practical exercises and real-world case studies using both BPMN and basic notations to reinforce your understanding.
  9. Foundations of Business Process Improvement: We'll begin by laying the groundwork, exploring the significance of business processes, and understanding how they impact an organisation's overall performance.
  10. The Power of Lean Principles: Discover the Lean philosophy and its principles that are proven to cut through waste, enhance efficiency, and improve customer satisfaction.
  11. Harnessing Six Sigma Methodology: Dive into the DMAIC framework and explore statistical tools to reduce process variations and defects, leading to consistent quality.
  12. Revolutionising through Business Process Reengineering: Assess the need for radical change and explore the art of redesigning processes to achieve breakthrough improvements.
  13. Performance Metrics and KPIs: Unearth the right metrics for your business and set actionable Key Performance Indicators (KPIs) to track progress and success.
  14. Embracing a Culture of Continuous Improvement: Learn how to create an environment that fosters innovation, empowers employees, and sustains long-term improvement.
  15. Technology for Process Improvement: Embrace digital transformation and discover how technology can streamline and automate your processes for enhanced productivity.
  16. Quality Management and Process Control: Master Total Quality Management (TQM) principles and root cause analysis to ensure consistent performance.
  17. Real-World Application and Case Studies: Put your newfound knowledge to the test with practical exercises, engaging case studies, and group projects.

This training course will equip participants with the knowledge and skills needed to effectively visualise their processes and drive process improvement initiatives within their organisations, contributing to enhanced efficiency, productivity, and overall performance.

WHO SHOULD ENROL

This course is open to professionals from diverse backgrounds, including but not limited to:
  • Business Analysts and Process Improvement Specialists seeking to enhance their analytical skills with both BPMN and basic notations.
  • Operations Managers and Team Leaders aiming to optimise workflows and enhance team collaboration using both notations.
  • Entrepreneurs and Business Owners keen on visualising and streamlining their business processes with both BPMN and basic notations.
  • Project Managers looking to drive process efficiencies and achieve project success using both notations.
  • Anyone interested in acquiring valuable skills with both BPMN and basic notations to drive process improvement initiatives.

COURSE INSTRUCTOR

Dr Ali Khosravi is a Senior Consultant at Excellencers®. He has completed his PhD at Macquarie University, Sydney and has led numerous Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

CANCELLATION POLICY

Courses will be held subject to sufficient registrations. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply.

REGISTERATION

Are you eager to unlock the potential of your business through process optimisation using both basic notation and BPMN? Enrol in our transformative Business Process Mapping Training Course and embark on a journey towards enhanced productivity, reduced waste, and improved customer satisfaction.

The power to visualise, analyse, and optimise processes lies within your grasp. Join us now, and let's make a positive impact on your organisation together!

(Course details: Duration - 5 Days, Mode - Both Online and Classroom, Schedule 2-6 Oct 2023

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