Business Process Transformation and Excellence
2-day Training Course


Business Process and Performance Improvement Course

Duration: 2 days
Scheduled date: 7 - 8 Nov 2023
Enrolment fee: $1,200 AUD ($1,020 per person for groups of 5 or more)
Delivery mode: Hybrid online and classroom, face-to-face
Location: Sydney CBD and online
Prerequisite: There is no prerequisite for this course.
Technical Requirements: N/A.

In-house or online delivery
All Australian states and neighbouring countries, contact the course coordinator on 04015 24680 for more information. Recommended for groups of 10 or more for in-house delivery, and groups of 5 or more for online delivery.

About the Course
This dynamic and innovative program is designed to equip professionals with the knowledge and tools necessary to lead successful business process transformations and develop robust organisational architectures. Participants will gain a comprehensive understanding of business process excellence, and also strategy, change management, and organisational design principles to drive meaningful and sustainable change within their organisations.

Course Objectives
  1. Explore the concept of business transformation and its importance in today's fast-changing business environment.
  2. Understand the fundamental principles of organisational architecture and its impact on overall performance.
  3. Learn how to align business strategy with organisational goals and design efficient structures for seamless execution.
  4. Develop change management strategies to navigate transformational challenges and ensure successful implementation.
  5. Discover best practices for fostering a culture of innovation and adaptability within the organisation.
  6. Gain insights into technology integration and digital transformation to enhance business operations.

Course Modules
  1. Division of work:
    • Work division and why it matters
    • Our bias in business architecture and the result of this bias.
  2. Role of customer values in process management:
    • Discussing customer values
    • Defining process, process diagram, process measures and P8 Model.
    • A brief presentation on process map, policy and procedure documents.
  3. Process-based structures vs traditional functional structures:
    • Process-based (also known as process-oriented) structure and its difference with traditional functional structure.
  4. Process Excellence and its criteria from EFQM Model point of view
    • Design & create
    • Communicate & sell
    • Deliver
    • Define & implement the overall experience
  5. Introduction to Business Transformation
    • Understanding the need for transformational change.
    • Analysing market trends and disruptive forces.
  6. Organisational Architecture Fundamentals:
    • Defining organisational structure and design.
    • Establishing clear roles and responsibilities.
  7. Aligning Strategy and Architecture:
    • Linking business strategy with organisational goals.
    • Designing agile and flexible architectures.
    • Business Process Rearrangement & Renaming (BPR2)
  8. Change Management Strategies:
    • Identifying and addressing resistance to change.
    • Managing cultural transformation.
  9. Fostering Innovation and Adaptability:
    • Creating a culture of continuous improvement.
    • Promoting innovation and creativity.

Who Should Attend
This training course is beneficial for professionals from various fields, including business leaders, change managers, human resources professionals, and entrepreneurs, among others, involved in leading or participating in business transformation initiatives.

Instructor
Dr Ali Khosravi is a Senior Consultant at Excellencers Co. He has completed his PhD at Macquarie University, Sydney and has led numerous Business Improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.

What you will receive
  • The course presentation slides in digital PDF format.
  • Morning tea, lunch and afternoon tea.
  • Certificate upon successful completion.

Cancellation policy
Courses will be held subject to sufficient registrations. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply.

Registration

Secure your spot now for the enlightening "Business Process Transformation and Excellence" training course. Limited seats available.

Invest in your professional growth and contribute to your organization's success by joining us for this dynamic training experience. Whether you're new to business process transformation or seeking to enhance your existing knowledge, this course will equip you with the skills needed to lead your organization towards excellence and innovation. Don't miss out on this opportunity to transform your business for the better!

(Course details: Duration - 2 Days, Mode - Online/In-person, Schedule: 31 Oct - 1 Nov 2023